Frequently asked questions
Can I wash Milo?
Yes. Machine wash at 30 °C in a laundry bag, no tumble dryer. Air dry, shake out now and then and brush briefly. The full instructions are on the care page.
Is Milo suitable for children?
Yes, from age 3. Milo has securely fixed safety eyes and double seams and is tested by TÜV Rheinland. Please remove the packaging before playing.
How long does shipping take?
Ships in 1–2 working days via DHL. Add DHL’s transit time: usually 1–2 working days within Germany, 3–8 working days to other EU countries. Shipping is free to every EU country.
Can I return Milo?
Yes, you have a 14-day right of withdrawal from receipt. Use the online withdrawal form or write to support@fluffycloud.shop.